Indian Railway main logo
Search :
Increase Font size Normal Font Decrease Font size
   View Content in Hindi
National Emblem of India

About Us

Citizen Charter

Trains & Timings

Passenger Services / Freight Information

Public Information

Tenders

Contact Us



 
Bookmark Mail this page Print this page
QUICK LINKS

DOCUMENTS, THE PUBLIC AUTHORITIES ARE REQUIRED TO PUBLISH UNDER SECTION 4 (1) (b) OF THE RIGHT TO INFORMATION ACT, 2005.

(Information pertaining to Commercial department of Secunderabad Division)

4(b)(i)Particulars of Organization, functions and duties:

The Commercial Department of Secunderabad Division, located in the 1stFloor, Sanchalan Bhavan, Secunderabad deals with all aspects of passenger ticketing, booking, dispatch, receipt and delivery of goods and parcels, Catering and provision of other facilities like Waiting rooms/Retiring rooms, Parking of two wheeler/four wheeler, enquiry facility for informing the passengersabout arrival/departures, status of reserved passengers, ticket checking andattending to the passengers immediately in the event of any eventuality, redressing the complaints of the passengers/rail users.Disposing the representations of various interested groups/elected representatives, organizing various consultative committees, conducting interactive sessions for striking balance between the requirement of various groups and providing as many facilities as possible etc.,

 The actual strength of the Department is 1968 (as o­n 1st August 2012).

 ORGANIZATION:

 The Commercial Department of Secunderabad Division is headed by Senior Divisional Commercial Manager who is assisted by two Divisional Commercial Managers and three Assistant Commercial Managers.

 FUNCTIONS AND DUTIES OF COMMERCIAL DEPARTMENT:

 The activities undertaken by the Commercial Department are as follows:

 ·Ticketing – unreserved and reserved.

·Booking of special coaches and special trains.

·Automatic Ticket Vending Machines (ATVMs)

·Awarding of halts, Janasadharan Ticket Booking Sevaks (JTBS), Rail Travel Service Agencies (RTSAs),

·Issuance of various concessions to various eligible passengers.

·Booking, carriage and delivery of goods and parcels

·Awarding of parking contracts of two wheeler/four wheeler.

·Redressing the complaints of the passengers/rail users

·Enquiry facility for informing the passengersabout arrival/departures, current status of the waitlisted passengers.

·Ticket checking, attending to the passengers by the reserved coaches and also attending to the needs of the passengers immediately in the event of any eventuality.

·Provision of Catering and other facilities like Waiting rooms/Retiring rooms

·Disposing the representations of various interested groups/elected representatives

·Organizing various consultative committees and conducting meetings, conducting interactive sessions for striking balance between the requirement of various groups and providing as many facilities as possible etc.

 4(b)(ii)Power and duties of officers and employees:

 Powers:Powers to carry out these functions are further delegated through Board’s instructions issued from time to time and delegation of powers through Schedule of Powers (SOPs) from GM to Officers down the line in hierarchy.

 Duties:The various functions and duties described at 4 (b) (i) are carried out by Officers (Gr. A & B) and staff group C & D (through staff deployed at various stations as well as in the office) as per the instructions contained in Indian Railway Commercial Code, Indian Railway Commercial Manual Vol. I & II, various Tariffs/Tables, Through Rate Circulars, Summary of other Railway Circulars, Commercial Circulars etc.,

 The Group ‘C’ staff initiates the work, the concerned Supervisor checks it and forwards to the competent authority (Group ‘B’ /Group ‘A’ Officer) as per the powers delegated o them in ‘SOP. The competent authority takes a decision o­n sanctioning or approving a work under his powers allotted and as per merits of the case.

 4(b)(iii)Procedure followed in the decision making process including channels of supervision and accountability:

 Staff deployed at various stations, trained suitably for the post in which they are employed (viz. commercial clerks, enquiry cum reservation clerks, ticket checking, catering) execute the day to day work.

 The procedure followed in decision making process (while carrying out the functions as described in 4 (b) (i) ) starts from supervisory level (Gr.C) through a system of internal noting, bringing out various facts and figures with relevant rules, codal provision, and other extant instructions.The notings are sent to higher levels and decisions are taken by the authority to whom powers are delegated as per SOPs.

 Channel of Supervision:-

Group of officer/staff

Reporting to

Group D

Group C Supervisory staff

Group C subordinate staff

Group C Supervisory staff

Group C supervisory staff

Group B & A Officers

Group C stenographers

Group B & A Officers

Group B Officers

Group A Officers

Group A Officers

HODs and PHOD

Accountability:-

 Officers and staff are accountable to the extent of duty/task entrusted.

 4(b)(iv)Norms set for the discharge of functions:

 Every employee/officer of the hierarchy is given duties within the framework of duties described in 4 (b) (i).For discharging of function following norms are available.

 1)HOURS OF WORK AND PERIOD OF REST AMENDMENT RULES 2007.

 2)THE RAILWAY SERVICES (CONDUCT) RULES, 1966.

 4(b)(v)Rules, regulations, instructions, Manuals & Records used for discharging its functions:

 The same can be accessed by clicking o­n the link

http://www.indianrailways.gov.in/railwayboard/view section.isp?id= 0.1.304.366.390

4(b)(vi)Statement of the categories of documents held by it or under its control:

Stations/sidings maintain the basic records.Majority of the stations have Unreserved Ticketing System (UTS) and important stations, few out locations, selected few post offices have passenger reservation system (PRS)with centralized servers separately for UTS and PRS, both located in Secunderabad.Similarly, the goods’ working also is networked through Freight Operations Information System (FOIS).

The Commercial branch maintains all the records pertaining to various contracts awarded by the department and other correspondence.

4(b)(vii)The particulars of any arrangement that exists for consultation with, or representation by, the members of the public in relation to the formulation of its policies or implementation there of:

The Commercial department is responsible for providing various amenities/facilities to the rail users.The public, to be precise, comes to the railways either to travel or to dispatch their goods.As such, their aspirations could be different from the availability and may seek a still better facility than that was provided.The public may give representation/suggestions for upkeep/up gradation of the facilities provided.As such, the representations/suggestions are certainly given a consideration and provided wherever feasible.Various consultative committees (Station Consultative Committee, Divisional Consultative Committee, Zonal Consultative Committee) are such groups of public which are constituted and the points raised/put forward in the interactive sessions held are vied and wherever feasible their suggestions are agreed and implemented.Thus, public representations are given to consideration.

4(b)(viii)A statement of the boards, councils, committees and other bodies constituted:

NAMES AND ADDRESSES OFDIVISIONAL RAILWAY USERS CONSULTATIVE COMMITTEE MEMBERS

For the term from 01-10-2011 to 30-09-2013

I. Representatives each of local Chamber of Commerce, Trade Associations and Industries and Agriculture Associations.

Sl №

Representing

Name and Address

01)

Chamber of Commerce

Karimangar District,

Karimangar

ShriYada Anjaiah

President,

Chamber of Commerce,

H.no.4-1-315 ,Balaji Electrical Shop

Opp.Head Post Office

Karimangar- 505001.

Tel:9849077234

02)

Secunderabad- Hyderabad Iron & Steel MerchantsAssociation,

ShriGopal Agarwal

Hon. General Secretary,

Iron & Steel MerchantsAssociation,

5-4-104/14, IInd Floor,

Loha Bhavan, M.G.Road ,

Secunderabad.-500003

Tel: 040-66382060, 98480-30471, 7799999999

03)

Rice Millers Association

Warangal district,

Warangal

ShriT.Sampath kumar

Rice Millers Association,

No.12-8-300, Hunter Road,

Hanmankonda,

Warangal -506002

Tel: 0870-2524047

Cell: 9848081116

04)

M/s Rajashree Cements ,Malkhaid Road-

Karnataka

ShriS.Chakraborthy

Executive President,

M/s Ultra Tech CementsLtd,

Rajashree Cements works,

Aditya Nagar,Malkhaid Road,

Dist –Gulbarga,- 585292

Tel: 08441-287252

Cell:0-9164950452

05)

A.P. State Ware Housing Corporation

Managing Director,

A.P. State Ware Housing Corporation,

C/o Ware housing Sadan, Iind Floor,

behind Gandhi Bhavan, Nampally,

HYD-500001.

Tel: 040-24601616

06)

Chilly growers Co-operative society, Hyderabad

ShriE.Mahender Reddy

Advisor,Chilly Growers Co-OperativeSociety,

No:202, 401, Anand Plaza ,

Opp. Rangareddy Collectorate ,

Lakdi-ka-pul,Hyderabad-500004

Tel:09298603678

II. Representatives of Registered Passengers Associations

07)

Passengers Association,

Tandur

ShriC.Shantaiah

General Secretary,

Passengers Association,

H.no:3-1-90/8 , SNS complex ,

Rangareddy Dist

Tandur -501141

Tel: 9618987992

08)

MMTS Traveller’sGroup.

Secunderabad.

ShriV.Raghavan

Founder,

MMTS Traveller’sGroup,

H.no:10-3-76, Plot no.135, Flat no:403,

SrimanVikas Residency,

Teachers colony, East Marredpally,

Secunderabad-26

Tel:9849534643

III. Special Interest

09)

GM’s Special Interest –

Hyderabad Metro Development Authority

ShriV.Madhwaraja

Metropolitan Commissioner,

Hyderabad Metropolitan Development Authority.

Block”A” , HMDA-Complex ,

Tarnaka,HYD-500007,

Tel: 27007293

10)

RailwayBoard’s Special Interest

Dr. M.C.Bhurat,

Plot no.5, Bajaranga Colony,

Risala Bazaar,

Bolarum,

Secunderabad.

IV. o­ne Representative each of the Govt.,of

State served by the Division

Yet to be received

V. o­ne member each of Legislative Assembly

 Yet to be received

VII. o­ne nominee each of the Union Minister & Members of Parliament

11)

Shri Hanraj Gangaram Ahir Member of Parliament/LS

Shri Poonam Chand Madhavlal Tiwari,

“Geeta”175, Vidharbha Housing Colony, Ram Nagar, Chandrapur,

Nagpur-442402

Cell: 07172-256952,09421724411

12)

Shri Anjan Kumar Yadav

Member of Parliament/LS

Shri Nagesh Mudiraj,

H.no:1-9-106, Ram Nagar, Hyderabad -500020

Cell no.98495-74026 ; 9292302477.

13)

Shri Sanjeeva Reddy

Member of Parliament/RS

Shri Adil Sharief,

H.no:15-8-568,

Siddia Amber Bazaar, Hyderabad -500012.cell:09885250977

14)

ShriPonnam Prabhakar

Member of Parliament/LS

Shri AithaYugender,

H.no:6-2-39/B, Near Swarna Function hall, Jammikunta, Karimnagar-505122

Cell:09849045054

15)

Shri N. Dharam Singh

Member of Parliament/LS

Shri Mohd. Pappu Khaleel,

C/o- Noor Khan Adda, Behind Sai lodge,Opp.Bus stand, Humnabad,

Bidar-585330. Cell no.09448000662

16)

Shri Survey Satyanarayana

Member of Parliament/LS

Shri. Sreenivas Uppala,

H.no:2-3-906/1, Road no.5,

Co-operative Bank Colony,

Nagole, Beside Shiva Function Hall,

Uppal, Hyderabad.Cell:9393936622

17)

Shri K.Keshava Rao

Member of Parliament/ RS

Shri. G.C.Pentesh Kumar

H.no: 1-16-103, Sai Nagar Colony,Alwal,

Secunderabad.Cell: 09242111230

18)

Shri Porika Balram Naik

Member of Parliament/LS

Shri.Yelagalaboina Venkanna,

S/oY.Illaiah,

H.no:5-1-110,Kesamudram Village,

Warangal District -506112

Cell:09440936116

19)

Shri Rajaiah Sircilla

Member of Parliament/LS

Shri Medkatla Sarangapani,

H.no.15-4-109/1,

Pothana Nagar, Mattewada,

Warangal District -506002

Cell:0- 9701999720

20)

Shri Vivekananda

Member of Parliament/LS

Shri Anumasa Srinivas,

Q.no.17/8 , Railway Colony (3-3-27),

Ramagundam-505208

Cell:9849753414

VII. o­ne Representative of the Consumer Protection Organization

21)

Consumer Protection Organization, Hyderabad

Shri C.Malla Rao,

S.R.T. 791, Adjacentto Vegetable Market,

Sanathnagar, Hyderabad – 18.

Cell No. 9441163771.

VIII . o­ne representative of Physically Handicapped Association

22)

Durgabai Deshmukh Vactional Training & Rehabilitation Centre for Handicapped, Vidyanagar,

Hyderabad.

Ms. N.Usha Reddy, Secretary,

D.D.V.T.R.C.,

Andhra Mahila Sabha, Vidyanagar,

Hyderabad – 44.

Ph.No. 27634299 & 27636686.

IX.Two Members of Parliament

23)

Shri.K.Rajgopal Reddy

Hon’ble Member of Parliament(L/S)

Shri Chamala Srinivas,

Sri Vinayaka Nagar, Opp Patel Nagar,

Village & Mandal : Nakrekal,

Nalgonda Dist, Andhra Pradesh- 508211.

Cell:- 9949152431






 4(b))ix)The directory of its employees and its officials:

 4(b)(x)Monthly remuneration received by each officer and employee including the system of compensation as provided in its regulations:

The information pertaining to all departments of Secunderabad Division is placed o­n website:www.scr.indianrailways.gov.inunder Divisions – Secunderabad – RTI Information - Personnel sub head.

 4(b)xi)The budget allocation to each department indicating the particulars of all plans, proposed expenditure, and reports o­n disbursements made:

 (i)Budget grant receivedfor current financial year for Commercial Department: 88,01,09,000/-.

(ii)Total amount spent:20,46,08,000/-. (till June 2012)

 4(b)(xii)The manner of execution of subsidy programmes, including the amounts allocated and the details of beneficiaries of such programmes:

 Nil

 4(b)(xiii)Particulars of recipients of concessions, permits or authorizations granted by the Institute:

 All eligible groups of passengers are granted various concessions.On production of the requisite documents from various authorized doctors, recognized institutions etc. wherever required are granted the concessions in fares.

 4(b)(xiv)Details in respect of the information, available to or held by it, reduced in an electronic form:

 The information pertaining to Commercial department of Secunderabad Division is placed o­n website:www.scr.indianrailways.gov.inunder Divisions – Secunderabad – Commercial sub head.

  4(b)(xv)The particulars of facilities available to citizens for obtaining information, including the working hours of a library or reading room, if maintained for public use:

 Nil

 4(b)(xvi)The names, designations and other particulars of the Public Information Officers:

JURISDICTION

APPELLATE AUTHORITY

PUBLIC INFORMATION OFFICER

ASSISTANT PUBLIC INFORMATION OFFICER

SECUNDERABAD DIVISION

ADDITIONAL DIVISIONAL RAILWAY MANAGER/T SECUNDERABAD Sanchalan Bhavan, Secunderabad Division, South Central Railway, Secunderabad, Andhra Pradesh, India – 500071.

email:

adrmt@sc.railnet.gov.in

Phone: 9140 27834083

9701371002

SENIOR DIVISIONAL PERSONNEL OFFICER/

SECUNDERABAD

Sanchalan Bhavan,

Secunderabad Division, South Central Railway, Secunderabad, Andhra Pradesh, India – 50071

email:

srdpo@sc.railnet.gov.in

phone: 9140 27821178

SR. DIVISIONAL COMMERCIAL MANAGER/ SECUNDERABAD

Sanchalan Bhavan, Secunderabad Division, South Central Railway, Secunderabad, Andhra Pradesh, India – 500071.

email:

srdcmsc@gmail.com

phone: 9140 27821538

4(b)(xvii)Such other information as may be prescribed:

Nil.




Source : South Central Railway CMS Team Last Reviewed on: 18-07-2017  


  Admin Login | Site Map | Contact Us | RTI | Disclaimer | Terms & Conditions | Privacy Policy Valid CSS! Valid XHTML 1.0 Strict

© 2016  All Rights Reserved.

This is the Portal of Indian Railways, developed with an objective to enable a single window access to information and services being provided by the various Indian Railways entities. The content in this Portal is the result of a collaborative effort of various Indian Railways Entities and Departments Maintained by CRIS, Ministry of Railways, Government of India.