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   Divisions
      Secunderabad
         Commercial


 
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Commercial


COMMERCIAL DEPARTMENT

Role :

     The Major function of the Commercial department is to generate revenue through the sale of journey tickets to the traveling public. The commercial department also does the booking of parcels offered by the customers for transportation through rail. For customers who wish to transport the goods in large quantities through rail, the commercial department books them through wagon loads and train loads. Redressal of claims and refunds arising out of cancellation of tickets etc., is also the job of the commercial department. Public grievances arising out of unsatisfactory services provided by the Railway and feedback by the customers are registered and redressed by the commercial department. Moreover the commercial department is ever inclined to coordinate with other departments of Railways in order to provide better services to the passengers.


Organization Structure:





Category-wise Stations over Secunderabad Division

Category

No. of Stations

NSG1

1

NSG2

1

NSG3

4

NSG4

9

NSG5

25

NSG6

78

SG3

15

HG2

3

HG3

8

Total

144

State wise category wise stations Over Secunderabad Division

Category

NSG-1

NSG-2

NSG-3

NSG-4

NSG-5

NSG-6

SG-3

 HG-2

HG-3

Total

State 

ANDHRA PRADESH

0

0

0

0

0

2

0

0

0

2

TELANGANA

1

1

4

7

20

58

15

2

5

121

KARNATAKA

0

0

0

1

3

11

0

0

0

21

MAHARASTRA

0

0

0

1

2

7

0

1

3

16

TOTAL

1

1

4

9

25

78

15

3

8

144

Passenger Amenities available on Secunderabad Division

•    Unreserved Ticketing System (UTS):

ØUnreserved Ticketing System has been extended to a total of 133 stations for providing better services to the Passengers and for quick dispensing of tickets. This is an advanced version, which facilitates issue of tickets from any station to any station. This system enables the passengers to avail the benefit of purchasing general tickets three days in advance for the destination beyond 200 kms.

ØDue to COVID 19 Pandemic from 23.03.2020 all UTS counters were closed temporarily.


•    Passenger Reservation System (PRS):

ØPassenger reservation system facility has been provided at 110 locations which includes12 (twelve) satellite locations, 2 defense locations, 24 (Twenty Four) India Post PRS locations) and 5 (Five) Yatri Ticket Suvidha Kendra (YTSK) in Twin cities
 Out of 133 UTS locations, at 48 locations reservation facility has been merged with UTS.

ØPRS Revenue for the year 2021-2022 up to May 2021 is

88.17 Crores as againest 8.21 crores of last year with 79.96 % growth over last year.


•    Janasadharan Ticket Booking Sewaks (JTBS):
With a view to extend the general ticket issuing facility to the door step of rail passengers, JTBS are in operation at 3 (Three) locations in Tandur, Hafizpet and Udgir stations.


•    Yatri Ticket Suvidha Kendra  (YTSK):
With a view to extend the reservation ticket issuing facility to the door step of rail passengers, YTSK are in operation at 5 (Five) locations in


•    Introduction of Automatic Ticket Vending Machines (ATVMs):
For the convenience of Rail Passengers and commuters’ user friendly smart card based Automated Ticket Vending Machines are operational at 46 stations. Over SC Division, 88 ATVM’s are installed and services of 110 Facilitators are being utilized at 36 stations.

•    Installation of Cash-coin ATVMs
Cash coin ATVMs have been installed so as to reduce congestions at unreserved ticket counters. Apart from dispensing card tickets and monthly passes, commuters can also recharge their smart cards by inserting cash into these ATVMs. At present, 17 Cash coin ATVMs are installed over SC division.


•    Provision of POS machines at stations:
With a view to encourage cashless transactions, POS machines have been provided at various stations over Secunderabad Division. A total of267 POS machines have been installed at Booking offices andat reservation offices.


•    Outsourcing of Enquiry Counters:
Face to Face Enquiry counters were maintained at 18 stations over Secunderabad division for providing information to travelling public.


•    ATMs:
Over Secunderabad Division, 26 ATM contracts are available at 22 locations to facilitate the passengers.


•    Vehicle Parking Contracts:

Vehicle parking contracts are given at 50 locations over SC division . Out of 50 locations 35 locations were live.


•    Cleaning Contracts:
Out sourcing of cleaning activity by commercial departmentis done at 38 stations in 7 clusters and 2 sections over Secunderabad division.


•    Multipurpose stalls:
Book stalls, Chemist stalls, and miscellaneous stalls were converted to Multipurpose stalls to provide all non- Catering items for the travelling public. Total 10 stalls over Secunderabad Division were converted into Multipurpose Stalls.


•    Adarsh Stations:
Over Secunderabad Division, 23 stations have been identified to be developed as Adarsh stations. Developmental works have been completed for 23 stations


Revenue of Commercial Department up to May 2021

Service head wise Approximate Originating Revenue:



(Revenue in Crores)


Revenue Heads

Actuals2020-21

Annual Target
2021-22

Cumulative up to end ofMay ' 2021


Actuals-
Upto May-20

Target-
Upto
May-21

Actuals-Upto
May-21

Diff over Prev Year

Diff over Target

% of Var. Prev Year

% of Var. Target


Passenger Revenue

460.09

0.00

8.21

0.00

88.17

79.96

88.17

973.84

0.00


No. of Passengers
(in Millions)

9.68

0.000

0.09

0.00

2.03

1.94

2.03

2202.27

0.00


Goods Revenue

5041.61

0.00

495.91

0.00

1089.56

593.65

1089.56

119.71

0.00


Loading
(in Million Tonnes)

62.83

0.00

6.90

0.00

13.30

6.40

13.30

92.75

0.00


Other Coaching

47.77

0.00

1.85

0.00

22.26

20.41

22.26

1104.55

0.00


Sundries

86.04

0.00

16.17

0.00

16.29

0.12

16.29

0.72

0.00


Total Revenue

5635.51

0.00

522.14

0.00

1216.28

694.14

1216.28

132.94

0.00





Source : South Central Railway CMS Team Last Reviewed : 23-07-2021  


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