Note to Customers:-
(1) The above time limits are applicable to Railways for delivering various
services, provided the customer has fulfilled all the relevant conditions and
other pre-requisites for rendering the services.
(2) Above time schedule of delivery of services is an earnest attempt by
Railways to comply in delivery of services, keeping the citizen/customers'
expectations. All efforts will be made to deliver the services within
the time limits specified in the citizen charter, except for special or
unusual reasons and for the reasons beyond the control of Railway
(3) For reporting other deficiencies in service provided by Railways through
complaints as well as other suggestions, public may access webpage on the
subject 'Public grievances' in S. C. Railway
Disclaimer:- Above time limits for delivery of services does not confer
any right on citizen/customers for legally questioning Railways when there is
some failure to deliver services within the prescribed time limits. These
time limits are not justiciable.