Commercial Branch, Nanded Division – Suo-Motu Disclosure under Section 4, RTI Act, 2005

Office structure, designated officers and citizen-facing resources of the Commercial Department, Nanded Division, published under Section 4 of the Right to Information Act, 2005.

Office Address: Room No. 220, DRM Office, Rail Vikas Sadan, Near Airport Strip, Nanded – 431605

Official Suo-Motu Disclosure page (Commercial Department)

1. Designated Officers

2. Reporting Line and Organisation Structure

Reporting hierarchy: Sr. Divisional Commercial Manager → Divisional Commercial Manager → Assistant Commercial Manager

3. Citizen Resources

Forms, rules and live information. Links point to official Indian Railways / South Central Railway portals where available.

Governance & office documents

• Suo-Motu Disclosure – Commercial Department (Official SCR page)
• Organisational structure of the Commercial Branch
• Allocation of duties, Commercial Branch
• Citizen Charter, Nanded Division
• The Railways Act, 1989

Tickets, PNR & train enquiry

• IRCTC Next-Gen e-ticketing
• PNR status enquiry
• National Train Enquiry System (NTES)
• UTS on Mobile - unreserved tickets
• Trains at a Glance / Indian Railways portal

Emergency quota & concessions

• Emergency Quota – allotment procedure (apply at DRM Office, Nanded within stipulated time)
• Emergency Quota application format (available at Commercial Branch / DRM Office)
• Categories of travel concession (Indian Railways)

Parcel & goods business

• Goods business information (FOIS)
• Rail Sugam – goods booking & freight tools
• Parcel / luggage consignment tracking (via FOIS / FNR)
• Goods freight tariff – rate table (FOIS / Rail Sugam)
• Parcel / luggage freight table (available at stations / Commercial Branch)
• Rates Branch System – distance / freight calculator

Fares, refunds & circulars

• Passenger fare table (via IRCTC / PRS)
• Ticket refund rules (Indian Railways)
• Comprehensive refund rules (IRCTC / e-ticket TDR)
• Commercial circulars – Coaching (SCR)
• Commercial circulars – Goods (SCR)
• Revised porterage (hammali) charges
• Revised porterage (hammali) charges 2026

Grievance, claims & safety

• Rail Madad – suggestions, feedback & grievances
• Claims web portal (compensation / freight refund)
• Railway Claims Tribunal
• Railway Claims Tribunal – e-filing (new portal)
• Procedure for lodging FIR – theft & robbery (RPF / GRP at station)

Accessibility & assistance

• Wheelchair rules & assistance at stations
• Divyangjan ID card registration (online)

Station & project information

• Rail Drishti – station & project tracking
• New categorisation of stations, 2024 (SCR)
• Final list of station categories – Nanded, 2024
• Indian Railway system map

Tenders & zonal commercial

• Zonal Commercial Branch – South Central Railway
• Nanded Division Commercial (SCR)
• IREPS – tenders for expenditure & earning contracts

4. Station-wise Supervisors & Contact Numbers

Common Helplines (All Stations):
Railway All-in-One Helpline: 139
War Room: 9063430368
Security Control: 7757028836

Various services offered and contact numbers of supervisors at stations under Nanded Division.

Note: Contact numbers are as provided in the official list. Please verify the latest details with the station or Commercial Branch if required. For any service-related issues, passengers may also use Rail Madad (139) or the Rail Madad portal.

5. About this Disclosure

This document is maintained in compliance with Section 4(1)(b) of the RTI Act, 2005, which requires every public authority to proactively publish particulars of its organization, functions, duties and key officials.

Official Suo-Motu Disclosure page (Commercial Dept):
https://scr.indianrailways.gov.in/view_section.jsp?lang=0&id=0,1,291,356,1130,2964

Note: All external links direct to official Indian Railways / South Central Railway portals. This disclosure reflects resources current at the time of publication. Officer names and contact details are as provided in the source document and should be verified against the latest official directory if critical.