In a significant boost to passenger services, the RPF/South Central Railway (SCR) has intensified its efforts under ‘Operation Amanat’ by effectively leveraging digital tools to trace and recover lost mobile phones. Through the Central Equipment Identity Register (CEIR) portal, RPF Cyber Cell has been driving the recovery operations across the zone, transforming technology into tangible outcomes. The RPF is authorized to facilitate the recovery of lost devices only when the incident is reported and registered through Rail Madad, and no FIR has been lodged by the complainant in the case.
The CEIR portal, developed by the Department of Telecommunications, enables IMEI-based tracking and blocking of lost or stolen devices. However, it is the RPF’s dedicated Cyber Cell that has been leading mobile recovery efforts across the zone. During the month of July-2025, the RPF Cyber Cell has handled a total of 169 complaints received from Secunderabad, Hyderabad, Vijayawada, Guntakal, Guntur and Nanded Divisions of South Central Railway.
Out of these complaints, 139 mobile phones have been blocked by Cyber Cell, traceability of 52 devices has been detected and 21 mobile phones have been successfully recovered, out of which 09 phones have already been returned to the rightful owners.These efforts are supported by structured follow-up and direct user engagement, reflecting the RPF’s proactive approach.
Shri Sanjay Kumar Srivastava, General Manager, SCR appreciated Railway Protection Force, South Central Railway for the strong focus on passenger welfare. He stated that the RPF Cyber Cell has become a key force in restoring stolen or misplaced property through digital intelligence, timely action, and inter-agency collaboration. This initiative continues to reinforce public trust in the RPF’s commitment to ensuring security and service across the Railway network, he said.
