-The UTS Mobile App provides passengers with instant ticket booking facility without waiting in queues
-SCR achieves a record of 14.8% in the unreserved bookings through UTS App
To facilitate the passengers and ensure convenient purchasing of unreserved tickets, South Central Railway introduced the ‘UTS’ mobile application. Since its inception, the app has been receiving positive response from rail users and the number of passengers utilizing the app has always been encouraging. SCR has achieved a record of 14.8% unreserved ticket sales through UTS mobile app during the current financial year i.e., 2023-24 up to September in the unreserved booking segment. The share of unreserved tickets booked through mobile app has been steadily increasing with the initiatives of the zone. The UTS app is a big leap in the modern ticketing system and a boon to the huge segment of passengers on Indian Railways who travel on unreserved tickets.
The App enables the passengers to purchase tickets within 20 Kms radius for Non sub-urban stations (journey commencing stations) and 10 Kms for Sub-urban stations. It provides multi language support and enables passengers to purchase unreserved Journey tickets, Platform and season tickets through their mobile as per their convenience without the hassle of waiting in long queues at the booking counters. In line with the digital India initiative, the app also enables paperless (cash less) transactions and passengers can make the payment through different digital modes such as R- Wallet, Paytm, UPIor through internet banking etc.,
People with a smart phone of Android, IOS and Windows versions of operating system can download the app free of cost. The UTS app is user friendly and consists of various key features such as Multi Language Support, Cashless transactions and Help tab which provides different kinds of customers support including step by step guide on how to use the app, helpline numbers and FAQs.
Shri Arun Kumar Jain, General Manager, SCR stated that the UTS app has transformed the ticket booking system by making it faster and more convenient for passengers. He appealed to all Rail users, specially the passengers travelling in unreserved compartments to utilize the UTS Mobile App without standing in queues for purchase of tickets at stations.