DOCUMENTS, THE PUBLIC AUTHORITIES ARE REQUIRED TO PUBLISH UNDER SECTION 4 (1) (b) OF THE RIGHT TO INFORMATION ACT, 2005.
(Information pertaining to Commercial department of Secunderabad Division)
4(b)(i)Particulars of Organization, functions and duties:
The Commercial Department of Secunderabad Division, located in the 1stFloor, Sanchalan Bhavan, Secunderabad deals with all aspects of passenger ticketing, booking, dispatch, receipt and delivery of goods and parcels, Catering and provision of other facilities like Waiting rooms/Retiring rooms, Parking of two wheeler/four wheeler, enquiry facility for informing the passengersabout arrival/departures, status of reserved passengers, ticket checking andattending to the passengers immediately in the event of any eventuality, redressing the complaints of the passengers/rail users.Disposing the representations of various interested groups/elected representatives, organizing various consultative committees, conducting interactive sessions for striking balance between the requirement of various groups and providing as many facilities as possible etc.,
The actual strength of the Department is 1968 (as on 1st August 2012).
ORGANIZATION:
The Commercial Department of Secunderabad Division is headed by Senior Divisional Commercial Manager who is assisted by two Divisional Commercial Managers and three Assistant Commercial Managers.
FUNCTIONS AND DUTIES OF COMMERCIAL DEPARTMENT:
The activities undertaken by the Commercial Department are as follows:
·Ticketing – unreserved and reserved.
·Booking of special coaches and special trains.
·Automatic Ticket Vending Machines (ATVMs)
·Awarding of halts, Janasadharan Ticket Booking Sevaks (JTBS), Rail Travel Service Agencies (RTSAs),
·Issuance of various concessions to various eligible passengers.
·Booking, carriage and delivery of goods and parcels
·Awarding of parking contracts of two wheeler/four wheeler.
·Redressing the complaints of the passengers/rail users
·Enquiry facility for informing the passengersabout arrival/departures, current status of the waitlisted passengers.
·Ticket checking, attending to the passengers by the reserved coaches and also attending to the needs of the passengers immediately in the event of any eventuality.
·Provision of Catering and other facilities like Waiting rooms/Retiring rooms
·Disposing the representations of various interested groups/elected representatives
·Organizing various consultative committees and conducting meetings, conducting interactive sessions for striking balance between the requirement of various groups and providing as many facilities as possible etc.
4(b)(ii)Power and duties of officers and employees:
Powers:Powers to carry out these functions are further delegated through Board’s instructions issued from time to time and delegation of powers through Schedule of Powers (SOPs) from GM to Officers down the line in hierarchy.
Duties:The various functions and duties described at 4 (b) (i) are carried out by Officers (Gr. A & B) and staff group C & D (through staff deployed at various stations as well as in the office) as per the instructions contained in Indian Railway Commercial Code, Indian Railway Commercial Manual Vol. I & II, various Tariffs/Tables, Through Rate Circulars, Summary of other Railway Circulars, Commercial Circulars etc.,
The Group ‘C’ staff initiates the work, the concerned Supervisor checks it and forwards to the competent authority (Group ‘B’ /Group ‘A’ Officer) as per the powers delegated o them in ‘SOP. The competent authority takes a decision on sanctioning or approving a work under his powers allotted and as per merits of the case.
4(b)(iii)Procedure followed in the decision making process including channels of supervision and accountability:
Staff deployed at various stations, trained suitably for the post in which they are employed (viz. commercial clerks, enquiry cum reservation clerks, ticket checking, catering) execute the day to day work.
The procedure followed in decision making process (while carrying out the functions as described in 4 (b) (i) ) starts from supervisory level (Gr.C) through a system of internal noting, bringing out various facts and figures with relevant rules, codal provision, and other extant instructions.The notings are sent to higher levels and decisions are taken by the authority to whom powers are delegated as per SOPs.
Channel of Supervision:-
| Group of officer/staff | Reporting to |
| Group D | Group C Supervisory staff |
| Group C subordinate staff | Group C Supervisory staff |
| Group C supervisory staff | Group B & A Officers |
| Group C stenographers | Group B & A Officers |
| Group B Officers | Group A Officers |
| Group A Officers | HODs and PHOD |
Accountability:-
Officers and staff are accountable to the extent of duty/task entrusted.
4(b)(iv)Norms set for the discharge of functions:
Every employee/officer of the hierarchy is given duties within the framework of duties described in 4 (b) (i).For discharging of function following norms are available.
1)HOURS OF WORK AND PERIOD OF REST AMENDMENT RULES 2007.
2)THE RAILWAY SERVICES (CONDUCT) RULES, 1966.
4(b)(v)Rules, regulations, instructions, Manuals & Records used for discharging its functions:
The same can be accessed by clicking on the link
http://www.indianrailways.gov.in/railwayboard/view section.isp?id= 0.1.304.366.390
4(b)(vi)Statement of the categories of documents held by it or under its control:
Stations/sidings maintain the basic records.Majority of the stations have Unreserved Ticketing System (UTS) and important stations, few out locations, selected few post offices have passenger reservation system (PRS)with centralized servers separately for UTS and PRS, both located in Secunderabad.Similarly, the goods’ working also is networked through Freight Operations Information System (FOIS).
The Commercial branch maintains all the records pertaining to various contracts awarded by the department and other correspondence.
4(b)(vii)The particulars of any arrangement that exists for consultation with, or representation by, the members of the public in relation to the formulation of its policies or implementation there of:
The Commercial department is responsible for providing various amenities/facilities to the rail users.The public, to be precise, comes to the railways either to travel or to dispatch their goods.As such, their aspirations could be different from the availability and may seek a still better facility than that was provided.The public may give representation/suggestions for upkeep/up gradation of the facilities provided.As such, the representations/suggestions are certainly given a consideration and provided wherever feasible.Various consultative committees (Station Consultative Committee, Divisional Consultative Committee, Zonal Consultative Committee) are such groups of public which are constituted and the points raised/put forward in the interactive sessions held are vied and wherever feasible their suggestions are agreed and implemented.Thus, public representations are given to consideration.
4(b)(viii)A statement of the boards, councils, committees and other bodies constituted:
NAMES AND ADDRESSES OF
DIVISIONAL RAILWAY USERS CONSULTATIVE COMMITTEE MEMBERS For the term from 01-10-2011 to 30-09-2013
| I. Representatives each of local Chamber of Commerce, Trade Associations and Industries and Agriculture Associations. |
| Sl № | Representing | Name and Address |
| 01) | Chamber of Commerce Karimangar District, Karimangar | ShriYada Anjaiah President, Chamber of Commerce, H.no.4-1-315 ,Balaji Electrical Shop Opp.Head Post Office Karimangar- 505001. Tel:9849077234 |
| 02) | Secunderabad- Hyderabad Iron & Steel MerchantsAssociation, | ShriGopal Agarwal Hon. General Secretary, Iron & Steel MerchantsAssociation, 5-4-104/14, IInd Floor, Loha Bhavan, M.G.Road , Secunderabad.-500003 Tel: 040-66382060, 98480-30471, 7799999999 |
| 03) | Rice Millers Association Warangal district, Warangal | ShriT.Sampath kumar Rice Millers Association, No.12-8-300, Hunter Road, Hanmankonda, Warangal -506002 Tel: 0870-2524047 Cell: 9848081116 |
| 04) | M/s Rajashree Cements ,Malkhaid Road- Karnataka | ShriS.Chakraborthy Executive President, M/s Ultra Tech CementsLtd, Rajashree Cements works, Aditya Nagar,Malkhaid Road, Dist –Gulbarga,- 585292 Tel: 08441-287252 Cell:0-9164950452 |
| 05) | A.P. State Ware Housing Corporation | Managing Director, A.P. State Ware Housing Corporation, C/o Ware housing Sadan, Iind Floor, behind Gandhi Bhavan, Nampally, HYD-500001. Tel: 040-24601616 |
| 06) | Chilly growers Co-operative society, Hyderabad | ShriE.Mahender Reddy Advisor,Chilly Growers Co-OperativeSociety, No:202, 401, Anand Plaza , Opp. Rangareddy Collectorate , Lakdi-ka-pul,Hyderabad-500004 Tel:09298603678 |
| II. Representatives of Registered Passengers Associations |
| 07) | Passengers Association, Tandur | ShriC.Shantaiah General Secretary, Passengers Association, H.no:3-1-90/8 , SNS complex , Rangareddy Dist Tandur -501141 Tel: 9618987992 |
| 08) | MMTS Traveller’sGroup. Secunderabad. | ShriV.Raghavan Founder, MMTS Traveller’sGroup, H.no:10-3-76, Plot no.135, Flat no:403, SrimanVikas Residency, Teachers colony, East Marredpally, Secunderabad-26 Tel:9849534643 |
| III. Special Interest |
| 09) | GM’s Special Interest – Hyderabad Metro Development Authority | ShriV.Madhwaraja Metropolitan Commissioner, Hyderabad Metropolitan Development Authority. Block”A” , HMDA-Complex , Tarnaka,HYD-500007, Tel: 27007293 |
| 10) | RailwayBoard’s Special Interest | Dr. M.C.Bhurat, Plot no.5, Bajaranga Colony, Risala Bazaar, Bolarum, Secunderabad. |
| IV. one Representative each of the Govt.,of State served by the Division |
| Yet to be received |
| V. one member each of Legislative Assembly |
| Yet to be received
|
| VII. one nominee each of the Union Minister & Members of Parliament |
| 11) | Shri Hanraj Gangaram Ahir Member of Parliament/LS | Shri Poonam Chand Madhavlal Tiwari, “Geeta”175, Vidharbha Housing Colony, Ram Nagar, Chandrapur, Nagpur-442402 Cell: 07172-256952,09421724411 |
| 12) | Shri Anjan Kumar Yadav Member of Parliament/LS | Shri Nagesh Mudiraj, H.no:1-9-106, Ram Nagar, Hyderabad -500020 Cell no.98495-74026 ; 9292302477. |
| 13) | Shri Sanjeeva Reddy Member of Parliament/RS | Shri Adil Sharief, H.no:15-8-568, Siddia Amber Bazaar, Hyderabad -500012.cell:09885250977 |
| 14) | ShriPonnam Prabhakar Member of Parliament/LS | Shri AithaYugender, H.no:6-2-39/B, Near Swarna Function hall, Jammikunta, Karimnagar-505122 Cell:09849045054 |
| 15) | Shri N. Dharam Singh Member of Parliament/LS | Shri Mohd. Pappu Khaleel, C/o- Noor Khan Adda, Behind Sai lodge,Opp.Bus stand, Humnabad, Bidar-585330. Cell no.09448000662 |
| 16) | Shri Survey Satyanarayana Member of Parliament/LS | Shri. Sreenivas Uppala, H.no:2-3-906/1, Road no.5, Co-operative Bank Colony, Nagole, Beside Shiva Function Hall, Uppal, Hyderabad.Cell:9393936622 |
| 17) | Shri K.Keshava Rao Member of Parliament/ RS | Shri. G.C.Pentesh Kumar H.no: 1-16-103, Sai Nagar Colony,Alwal, Secunderabad.Cell: 09242111230 |
| 18) | Shri Porika Balram Naik Member of Parliament/LS | Shri.Yelagalaboina Venkanna, S/oY.Illaiah, H.no:5-1-110,Kesamudram Village, Warangal District -506112 Cell:09440936116 |
| 19) | Shri Rajaiah Sircilla Member of Parliament/LS | Shri Medkatla Sarangapani, H.no.15-4-109/1, Pothana Nagar, Mattewada, Warangal District -506002 Cell:0- 9701999720 |
| 20) | Shri Vivekananda Member of Parliament/LS | Shri Anumasa Srinivas, Q.no.17/8 , Railway Colony (3-3-27), Ramagundam-505208 Cell:9849753414 |
| VII. one Representative of the Consumer Protection Organization |
| 21) | Consumer Protection Organization, Hyderabad | Shri C.Malla Rao, S.R.T. 791, Adjacentto Vegetable Market, Sanathnagar, Hyderabad – 18. Cell No. 9441163771. |
| VIII . one representative of Physically Handicapped Association |
| 22) | Durgabai Deshmukh Vactional Training & Rehabilitation Centre for Handicapped, Vidyanagar, Hyderabad. | Ms. N.Usha Reddy, Secretary, D.D.V.T.R.C., Andhra Mahila Sabha, Vidyanagar, Hyderabad – 44. Ph.No. 27634299 & 27636686. |
| IX.Two Members of Parliament |
| 23) | Shri.K.Rajgopal Reddy Hon’ble Member of Parliament(L/S) | Shri Chamala Srinivas, Sri Vinayaka Nagar, Opp Patel Nagar, Village & Mandal : Nakrekal, Nalgonda Dist, Andhra Pradesh- 508211. Cell:- 9949152431 |
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4(b))ix)The directory of its employees and its officials:
4(b)(x)Monthly remuneration received by each officer and employee including the system of compensation as provided in its regulations:
The information pertaining to all departments of Secunderabad Division is placed on website:www.scr.indianrailways.gov.inunder Divisions – Secunderabad – RTI Information - Personnel sub head.
4(b)xi)The budget allocation to each department indicating the particulars of all plans, proposed expenditure, and reports on disbursements made:
(i)Budget grant receivedfor current financial year for Commercial Department: 88,01,09,000/-.
(ii)Total amount spent:20,46,08,000/-. (till June 2012)
4(b)(xii)The manner of execution of subsidy programmes, including the amounts allocated and the details of beneficiaries of such programmes:
Nil
4(b)(xiii)Particulars of recipients of concessions, permits or authorizations granted by the Institute:
All eligible groups of passengers are granted various concessions.On production of the requisite documents from various authorized doctors, recognized institutions etc. wherever required are granted the concessions in fares.
4(b)(xiv)Details in respect of the information, available to or held by it, reduced in an electronic form:
The information pertaining to Commercial department of Secunderabad Division is placed on website:www.scr.indianrailways.gov.inunder Divisions – Secunderabad – Commercial sub head.
4(b)(xv)The particulars of facilities available to citizens for obtaining information, including the working hours of a library or reading room, if maintained for public use:
Nil
4(b)(xvi)The names, designations and other particulars of the Public Information Officers:
| JURISDICTION | APPELLATE AUTHORITY | PUBLIC INFORMATION OFFICER | ASSISTANT PUBLIC INFORMATION OFFICER |
| SECUNDERABAD DIVISION | ADDITIONAL DIVISIONAL RAILWAY MANAGER/T SECUNDERABAD Sanchalan Bhavan, Secunderabad Division, South Central Railway, Secunderabad, Andhra Pradesh, India – 500071. email: adrmt@sc.railnet.gov.in
Phone: 9140 27834083 9701371002 | SENIOR DIVISIONAL PERSONNEL OFFICER/ SECUNDERABAD Sanchalan Bhavan, Secunderabad Division, South Central Railway, Secunderabad, Andhra Pradesh, India – 50071 email: srdpo@sc.railnet.gov.in
phone: 9140 27821178 | SR. DIVISIONAL COMMERCIAL MANAGER/ SECUNDERABAD Sanchalan Bhavan, Secunderabad Division, South Central Railway, Secunderabad, Andhra Pradesh, India – 500071. email: srdcmsc@gmail.com phone: 9140 27821538 |
4(b)(xvii)Such other information as may be prescribed:
Nil.
